Reference

Legal terms for your 7 dewa account

7 dewa Legal terms set out how your account, wallet records and access requests are handled before you enter the lobby.

Clear account termsData access routeLocal-law wordingWallet record clarity
7 dewa Legal terms for your 7 dewa account
POLICY CONTACT

Reach us about Legal questions

A clear contact route helps when a policy question affects your account or wallet record.

Account access If phone verification or an account step is unclear, contact support with your registered…
Wallet records For DANA, OVO, GoPay or QRIS questions, send the payment reference and approximate time…
Change requests To request a correction, restriction or removal of eligible account data, state the exact…
DATA PRACTICE

How we handle account policy

Legal handling is tied to practical account controls rather than broad promises. We use account details to verify access, connect payment references to the right record and respond…

Account security

Phone verification is part of the account access path.

Payment matching

A DANA, OVO, GoPay or QRIS reference helps us identify a transaction record.

Cookies

Cookies can support login continuity, policy-page preferences and security checks.

Data retention

We keep account and payment records only as needed for account administration, security checks, dispute handling and policy duties.

Access requests

You can ask what account data is held, request a correction or ask how a record is used.

Policy owner

For a Legal request, use the support route and label the message with the policy topic.

Legal answers before account access

These Legal answers cover the questions we expect before an account is opened or a policy request is sent. They focus on account records, local eligibility, cookies, payment references and correction routes, so you can decide what to prepare before contacting us.

The 7 dewa Legal page explains account access, phone verification, data handling, cookies, payment references and requests to correct eligible records. It also states that access depends on local law, so you should check your own eligibility before opening or using an account.

Yes. Access depends on local law. We cannot replace local advice, and you should confirm that account access is permitted where you are located. If an account step stops, contact support with the page and account detail involved.

You can ask us to correct eligible account details, such as a phone record or account identifier, when the request can be verified. State the exact field and provide safe account context; do not send your password, one-time code or wallet PIN.

DANA and QRIS references are used to identify a payment record and answer a wallet-status or dispute question. Send the receipt reference and approximate time, but remove passwords, wallet PINs and one-time codes before contacting our support route.

Yes. You can ask how cookies support login continuity, security checks or policy-page preferences. Clearing cookies can require another account step on your mobile browser, so mention your device path when asking why access changed.

We retain account and payment records for account administration, security checks, dispute handling and policy duties. The period can depend on the record and request. Ask us to explain a specific record rather than assuming every account detail follows one period.

Use the account support route and label your message as a Legal request. Include your registered phone detail, the exact change or access question and any relevant DANA, OVO, GoPay or QRIS reference, while keeping secret credentials private.